Even the Office 2007 box has a learning curve (Joel on Software)
There are so many packaged products that have this problem, but it's pretty sad when it's a company that obviously has a usability staff! :-)
If you start out frustrated even opening the box, the user experience is already tarnished. Try to remember this fact, as it is true for what we do as well. In our case, it might be the initial way your customer contacts you, the first meeting you have with them, your website, etc. First impressions mean a lot...make yours the best you can!